RETURN & REFUND POLICY

1. Reporting Damaged, Defective, or Incorrectly Supplied Products

if you receive a product with a manufacturing defect or if you've been sent the wrong product, please get in touch with us promptly. You can contact us via email at care@manjiman.in within 36 hours of receiving the products. 

To ensure a smooth process, please include the following comprehensive details in your email: 

1. Order Number: Please provide your order number for reference.
2. Delivery Address: Include the address to which the products were delivered.
3. Reason for Return: Clearly specify the reason for your return.
4. Defective or Incorrect Product: If you are reporting a defective or incorrect product, kindly attach clear images showing the defects or issues with the product that was delivered to you

We appreciate your cooperation in helping us address any issues with your order promptly.

2. Return and Quality Check Process

We will initiate the pickup of the defective product from your end. Once we receive the product, our Quality Check team will carefully inspect it to verify the manufacturing defects. Following this inspection, our Customer Care team will promptly get in touch with you via email or phone to guide you through the necessary processes. Please ensure that the product you return remains unused and unworn, with all original tags intact. This helps us in expediting the resolution process efficiently.

3. Refund and Processing Timeframe

Refunds will be issued using the same payment method that was originally utilized for the purchase. Please be aware that original or return shipping charges are non-refundable. Our objective is to complete all refund processes within a timeframe of 7 to 15 days from the date of receiving the returned product. Should you have any inquiries regarding your return or refund, please do not hesitate to contact our dedicated Customer Care team at care@manjiman.in, or you can also message us at +91 8810408693.

We are here to assist you.

4. “All returns are subject to the discretion of Manjiman Crafts LLP.”

5. Incorrect or Incomplete Shipping Address Policy

In cases where an incorrect or incomplete shipping address has been provided, or if there are three unsuccessful delivery attempts by our shipping agency, and/or if the recipient refuses the package, we regret that we are unable to offer refunds.

6. Color Representation Disclaimer

At www.manjiman.com, we have taken utmost care to present the colors of our products as faithfully as possible. Nonetheless, it’s important to recognize that the representation of colors on computer monitors, tablets, and mobile devices may differ. Consequently, we cannot assure that the color displayed on your monitor will be an exact match to the product’s true color.

 

If you have any inquiries or concerns regarding our Exchange and Refund Policy, please feel free to reach out to us via email at care@manjiman.in or call our customer care at +91 8810408693. Our team is available to assist you from Monday to Saturday, between 10:00 AM to 6:00 PM (IST). Your satisfaction is our priority.